NEW TO PRIVATE PRACTICE
When you qualified and trained as a medical professional, you may not have anticipated that one day you’d be running your own business. Medical school doesn’t prepare you for this, so when you start considering setting up your own private practice, it can feel like a minefield.
From legalities to financial planning, the process can be overwhelming.
If you’re on the verge of making your dream a reality but are hesitating, unsure of the what and how, don’t worry — CF2H is here to guide you step by step. We’re also committed to making it an affordable business proposition.
GETTING STARTED IN PRIVATE PRACTICE WITH CF2H IS NOT AS DAUNTING AS YOU MAY THINK.
Led by our “Private Practice Onboarding Team,” you’re in capable hands. Our goal is to help you build a professional, sustainable, and profitable business, step by step, with confidence — one that runs smoothly so you can focus on what you love to do most.
The current annual investment to set up a standard private practice medical billing service, based on a forecasted income of £125,000 in your first year, is £48,250. You can save 60% per annum on these costs by joining CF2H, with the added bonus of having your invoices paid instantly. We are the only company in the UK that offers this accelerated invoice payment service. The figures below show the savings that can be made by partnering with CF2H.
STANDARD COST
CF2H COST
%
SAVING
NEW TO PRIVATE PRACTICE - CLICK ON THE + FOR MORE INFORMATION
COSTS OF ENTERING PRIVATE PRACTICE
The current annual investment to set up a private practice, based on a forecasted income of £125,000 in your first year, is £48,250.
The table below shows the savings that can be made by partnering with CF2H. With a typical medical billing company, you would expect to pay £48,250 when you factor in billing costs, management software, a medical secretary, and office space. With CF2H, this cost is reduced to £19,500—a massive saving of 60% per annum.
In addition to these savings, you will receive accelerated payment on all insurance invoices, which can often be made the same day if the invoice is approved in the morning. You will also have access to all the other benefits provided by CF2H, including an accelerated legal helpline to recover any bad debts from your self-pay clients.
SERVICE Based on £125,000 Turnover |
STANDARD Cost (Yearly) |
CF2H Cost (Yearly) |
---|---|---|
Private Medical Secretary and PMS Software | £34800 | £12000 |
Medical Secretary Office | £7200 | Virtual (Free) |
Invoice Management Cost | £6250 | £7500 |
Invoice Payment Term | 45 Days | Same Day* |
£48250 | £19500 |
* Subject to invoice approval and submission prior to midday.
MUST DO'S
The following is a list of must-do’s when entering private medical practice. When you join CF2H, we will be with you every step of the way, helping and assisting you with all of the following. This service is free of charge.
- Register with private medical insurers for business.
- Register on our free invoicing portal software, which takes care of all your billing requirements.
- Employ a trained medical secretary, chargeable only on a time usage basis.
- Provide you with free digital AI practice management software.
- Provide you with links to register with the ICO for data protection.
- Provide you with links for the DBS to obtain your checks for fitness to practice.
- Provide contact details for our in-house accountants, who can advise on how best to trade, handle taxes, and other financial matters at a discounted starter business rate exclusive to CF2H clients.
- Provide contact details for our in-house legal team, who can advise on all contractual matters at a discounted starter business rate exclusive to CF2H clients.
- Provide contact details for insurers and membership organisations for medical indemnity, a legal requirement to practice.
MEDICAL INDEMNITY
It is a legal requirement that all private practitioners have an adequate level of indemnity cover from a recognized medical defence body or private insurance provider, as NHS indemnity schemes do not cover private work. This must be a fully paid-up annual policy. We can provide you with links to organisations that will offer you the appropriate cover.
CONSULTANTS' FEES AND VALIDATION
Consultants are free to set their own charges for private medical procedures but are prohibited from discussing fee rates with their colleagues—unless they are in a legally binding partnership or a limited company—due to restraints under competition law.
WHAT TO KEEP IN WHEN CHARGING A FEE
Charges should reflect fair remuneration for the service and be based on your circumstances, such as experience, effort, skills, and resources applied.
It is good practice to ensure that all fees are agreed upon in writing prior to treatment. This will help avoid any misunderstandings later on. Occasionally, you may find yourself in a position where payment of fees cannot be achieved amicably. In such cases, it may be possible to pursue the debt through a Small Claims Court or a debt collection agency.
When consultants treat patients who have private medical insurance, they are not obliged to set their fees based on the level of benefit that the provider offers their customer (the patient). However, two exceptions to this are the healthcare insurers AXA PPP and BUPA.
YOUR APPRAISAL AND REVALIDATION
Independent practice, whether consultant or general practice, consists of a variety of different working arrangements and, as such, the nature of the appraisal process is also varied.
For example, doctors may work wholly in private practice and hold practicing privileges with one or more providers; work wholly in private practice but with no practicing privileges; or they may hold an NHS contract and carry out part-time private practice.
In all cases, however, it is your responsibility as a doctor to ensure that you are appraised annually.
The appraisal system is central to revalidation and must be quality assured, follow defined frameworks set down by the GMC, and include the principles outlined in the Good Medical Practice module. Good medical practice requires that information be provided in relation to activity, complaints, incidents, and issues of health and probity.
DOCTORS WITH AN NHS CONTRACT AND PRACTICING PRIVILEGES
Doctors undertaking private practice who also hold an NHS contract will need to participate in whole-practice appraisal within their NHS appraisal to cover all elements of their practice.
Appraisal of this nature takes place in the NHS, using NHS appraisal forms, together with relevant data provided by the independent sector provider, and a certificate to confirm the renewal of practicing privileges.
Where you have practicing privileges with more than one independent provider, information will need to be provided from each independent hospital.
Upon completion of the annual appraisal, a copy of form 4, or a letter from the employing NHS trust’s medical director confirming satisfactory appraisal, should be sent to the chief executive of the NHS employer and the registered manager of the independent hospital.
DOCTORS WHO WORK IN THE INDEPENDENT SECTOR AND DO NOT HOLD AN NHS CONTRACT
Many doctors do not hold an NHS contract and work purely in the independent sector, either with practicing privileges at one or more independent hospitals, on a self-employed basis with no practicing privileges, or as employees of an independent hospital.
All these doctors, regardless of working arrangements, are required to participate in appraisal in order to revalidate with the GMC.
Independent providers have responsibility, through the National Minimum Standards from the Care Standards Act 2000, to ensure clinicians are appropriately appraised.
Doctors can participate in an appraisal process via the independent sector organisation in which they work, the relevant Royal College, the Independent Doctors Forum, or an independent appraiser.
As a doctor, your responsible officer (RO) is required to ensure that they are satisfied that the appraiser and appraisal process meet the standards required for revalidation. In every case, the appraiser needs to be a registered medical practitioner who has been trained and approved through a quality-approved scheme.
REVALIDATION
Doctors identify their responsible officer for the purposes of revalidation through their prescribed connection to a designated body.
For doctors working in the NHS and undertaking any amount of private practice—even if this constitutes most of your work—your designated body will be your main NHS employer.
For doctors working wholly in private practice, your designated body will usually be the private hospital provider where you have practicing privileges and where you undertake most of your work.
For doctors working in the independent sector with no practicing privileges, there are several options available, although this will depend on the nature of your work and your relationship with other recognized designated bodies.
TERMS UNDER THE 2003 CONSULTANT CONTRACT
The right to undertake private practice is an essential part of the flexibility and freedom built into the national consultant contract.
The 2003 terms and conditions of service for consultants do not limit consultants from undertaking private practice, where those services are defined as “private professional services.”
Although there is no obligation for a consultant to undertake PAs (programmed activities) in excess of 10 per week, one of the criteria for achieving pay progression is that consultants should accept an extra paid PA in the NHS, if offered, before doing private work.
Any additional PAs must be offered fairly between all consultants in the specialty, and if a colleague takes up those sessions, there would be no detriment to pay progression for other consultants.
If the employing organization offers the option of undertaking an extra PA per week and the consultant chooses to reject the offer, then pay progression can be withheld for that year only. If consultants are already working 11 PAs (or equivalent), there is no requirement to undertake any additional work.
Consultants should discuss any private practice commitments with their clinical manager, and, where possible, the offer of additional PAs should be made at the annual job plan review. There should be a three-month minimum notice period for starting or terminating additional PAs on both sides.
TERMS UNDER THE PRE-2003 CONSULTANTS CONTRACT
Under the pre-2003 national terms of service, there are certain restrictions on full-time consultants, including a limitation on private practice income.
In the terms of the contract, gross earnings from private practice for any financial year must not exceed 10 percent of gross NHS salary.
Full-time consultants must show their employer at the end of each financial year that they have not exceeded the 10 percent limit. Exceeding the limit in two consecutive years—and failing to show that effective steps have been taken to reduce private earnings—will result in consultants losing their full-time status.
In some exceptional circumstances, employers have offered full-time contracts with no limit on private practice earnings, sometimes with a condition that private work will take place on NHS premises.
Maximum part-time consultants can do unlimited private practice, subject to the requirement that they devote substantially the whole of their professional time to their NHS duties, but only receive 10/11ths of whole-time NHS salary.
LEGAL AND FINANCIAL INFORMATION
Many individuals who receive private treatment do so as a result of private health insurance schemes. Private medical insurers (PMIs) such as BUPA, AXA PPP, WPA, and Aviva will only reimburse patients for their specialist’s fees if the consultant has been granted specialist recognition with the insurer. Therefore, in order to treat patients holding medical insurance, many practitioners choose to apply for specialist recognition. The requirements to obtain specialist recognition vary between insurers, but most grant recognition to individuals who are on the specialist register and hold, or have held, a substantive NHS consultant appointment. The recognition arrangements of the insurers do differ, however, and some may not require a formal recognition procedure.
We can register you directly with all the health insurers as part of your onboarding process with CF2H.
DECIDE HOW I WILL LEGALLY TRADE AND UNDER WHAT NAME
There are many administrative, financial, and legal implications that need to be addressed by doctors interested in setting up in private practice. You will need to seek specialist advice from accountants and lawyers when setting up a new business, particularly in relation to the more detailed aspects of business arrangements, such as the application of tax and accounting. We partner with the below company that offers a “Private Practice” start-up package. You will also need to open a business bank account.
REGISTRATION UNDER THE DATA PROTECTION ACT
Doctors who carry out private practice are required to be registered with the Information Commission under the Data Protection Act 1998. This covers private doctors in the processing of all personal data relating to any private treatment.
Notification with the Information Commission is a statutory obligation for every organisation or individual who processes personal information electronically, unless they can rely on any of the exemptions in the Data Protection Act 1998.
ACCOUNTANTS
For all your accountancy needs please contact: https://www.dwco.co.uk/about-us
LEGAL HELP
Terms of engagement set out organisational and financial arrangements and highlight that doctors have a professional and contractual arrangement with their patients, rather than with another third party. To help, the BMA has created a terms of engagement template that can be adapted to suit individual requirements.
BE CAREFUL WHEN ENTERING A CONTRACT
Doctors working in private practice are not employees and are not covered by employment law. Therefore, it’s extremely important that you exercise due diligence with any contract for the provision of services, practising privileges policy, or any other commercial agreement, before signing.
Contract terms can often be negotiated and amended, and it might be worth seeking independent advice from an expert to highlight any pitfalls and risks that might result from signing the contract.
CF2H provides an in-house service for all medical none indemnity legal services, including contracts.
Contact: amanda@medicallegalservices.co.uk
DISCLOSURE AND BARRING SERVICE – FORMERLY CRIMINAL RECORDS BUREAU (CRB) CHECKS
The Disclosure and Barring Service (DBS) was established under the Protection of Freedoms Act 2012 and merges the functions previously carried out by the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA). The services provided by the DBS have not changed from those provided by the CRB and ISA; instead, they are now provided by one organisation.
With the introduction of the DBS, there has been a change to the definition of ‘regulated activity’ in relation to safeguarding adults as defined in the Safeguarding Vulnerable Groups Act 2006.
In this context, ‘regulated activity’ does not have the same meaning as it does in the Health and Social Care Act 2008. Instead, for disclosure and barring purposes, a regulated activity is one involving close work with vulnerable groups, including children.
WHAT DOES THE DBS MEAN FOR ME?
In June 2013, the DBS introduced the Update Service to reduce the number of applications individuals must make for a DBS check. The DBS Update Service means that applicants will only have to apply for a DBS check once. Applicants will then be able to re-use their certificate if they require a further check of the same type.
REGISTRATION WITH THE CARE QUALITY COMMISSION (CQC)
The CQC was established by the Health and Social Care Act 2008, and its role includes regulating the independent healthcare sector in England. Any service provider who carries out a regulated activity must register with the CQC; however, there are certain exemptions that apply to independent medical practitioners.
CODE OF CONDUCT
As part of the 2003 contract negotiations, a Code of Conduct for private practice was established to minimise the risk of a conflict between a consultant’s private practice and their NHS commitments.
The 2003 terms and conditions of service also contain contractual provisions dealing with the relationship between NHS and private activity. The terms and conditions cover very similar points to those in the Code of Conduct, which sets out the standards of best practice. These include:
DISCLOSURE OF INFORMATION ABOUT PRIVATE PRACTICE
Consultants should declare any private practice to their employer, including details of timing, location, and broad type of activity.
SCHEDULING OF WORK AND ON-CALL DUTIES
Programmed NHS commitments should take precedence over private work, and private commitments should not be scheduled during times that a consultant is expected to be working for the NHS. Consultants should not undertake private work while on call for the NHS, except in cases of emergency or, with agreement from the employer, when on a high-frequency and low-intensity rota.
INFORMATION FOR NHS PATIENTS ABOUT PRIVATE TREATMENT
In the course of their NHS duties, consultants should not initiate discussions about providing private services for NHS patients.
REFERRAL OF PRIVATE PATIENTS TO NHS LISTS
Patients who choose to be treated privately are still entitled to NHS services on the same basis of clinical need as any other patient.
PRIVATE CARE IN THE NHS
Consultants may see patients privately within NHS facilities with the explicit agreement of the responsible NHS organisation. There must be no disruption to NHS services.
TOP-UP PAYMENTS FOR PRIVATE CARE
Rules surrounding patient entitlement to NHS care have frequently been an area of confusion.
The Department of Health published guidance stating that NHS provision should not be withdrawn for those wanting to top up single episodes of care with private treatment, but any private additions to NHS care will only be allowed when they can be delivered at a separate time and place.
Patients may therefore pay for additional private healthcare while continuing to receive care from the NHS, or may have a private consultation for investigations and diagnosis, but then transfer to the NHS for any subsequent treatment.
This guidance applies to all secondary and specialist healthcare in England, and the key principles are:
- NHS organisations should not withdraw NHS care simply because a patient chooses to buy additional private care.
- Any additional private care must be delivered separately from NHS care.
- The NHS must never charge for NHS care (except where there is specific legislation in place to allow charges) and the NHS should never subsidise private care.
- The NHS should continue to provide free-of-charge care that the patient would have been entitled to, had they not chosen to have additional private care.
- NHS trusts and foundation trusts should have clear policies in place, including protocols for working with other NHS or private providers where the NHS trust or foundation trust has chosen not to provide additional private care.
WORKING IN PRIVATE HOSPITALS
Many consultants in private practice choose to work in a private hospital.
Admitting rights at a private hospital are a matter between the consultant and the hospital concerned and are generally approved through the hospital’s Medical Advisory Committee (MAC).
The criteria and conditions under which consultants may be granted authorisation to treat patients in a private hospital are outlined in the hospital’s Practising Privileges policy. For this reason, a licence to use the facilities of a private hospital is known as ‘practising privileges,’ and consultants are independent contractors of the hospital.
Although the criteria for granting practising privileges vary between hospitals, to be eligible, a consultant must:
- Be on the GMC’s specialist register.
- Provide evidence to demonstrate relevant clinical experience of a nature appropriate to practice in an independent hospital or clinic.
- Have evidence of all procedures to be performed under practising privileges, demonstrating adequate numbers performed in each procedure over the previous two years.
- Hold, or have held in the last five years, a substantive consultant post within the NHS or a Defence Medical Services hospital.
If a consultant has not held a substantive consultant post, then they must be able to demonstrate experience of independent practice over a sustained period applicable to working in the independent sector.
Doctors on the GMC specialist register who hold a locum consultant post may be granted practising privileges limited to the duration of their locum appointment.
Hospitals are required to review the practising privileges of each practitioner every two years. In order to maintain practising privileges, a satisfactory appraisal process must be carried out, including the collection of clinical data.
When agreeing to the conditions set out in the practising privileges policy, it is important that consultants are aware of the circumstances under which the hospital may restrict, suspend, withdraw, or vary practising privileges.
For example, this may occur for reasons of health, fitness to practise, commercial conflict of interest, or failure to comply with the hospital’s policies.
Consultants may hold practising privileges at more than one hospital. In this situation, one hospital is required to lead the process and should be named in the practitioner’s personal file. The formal application process is required for each hospital applied to, and a record of the number of practising privileges should be held at each hospital.
CONFLICTS OF INTEREST
If you’re a consultant working in the NHS, you are free to carry out private practice work in your non-NHS time, provided it is not viewed as competing with your main NHS employer.
In today’s NHS, non-NHS bodies are increasingly competing for NHS work, so a consultant could end up carrying out work for an organisation that competes with their NHS employer. This has resulted in confusion over the extent to which a consultant’s implied ‘duty of fidelity’ to their NHS employer might restrict them.
The consultant contract does not limit consultants from undertaking private practice on behalf of other parties. BMA legal opinion has interpreted the contract as restricting private practice work that could diminish overall NHS services, rather than those of a single employer.
The contract anticipates that there may be a conflict with the employer’s business activities, but it does not attempt to limit the private practice work that consultants can undertake.
CONSULTING IN A PRIVATE HOSPITAL AND REFERRALS
Some private hospitals state that the consultant who uses their consulting rooms and facilities will admit the patient to that private hospital for treatment. If, however, the consultant has not formally agreed to this with the hospital, then they are entitled to send patients to the facilities of their choice.
The consultant has an overriding professional duty to treat patients in a hospital with the appropriate facilities and equipment.
CHOOSING MY PREMISES
One of the major issues to be addressed by practitioners creating a new practice is location. There are three main options where consultants can practise privately: in rooms provided in a private or NHS hospital; in dedicated consulting rooms; or in a part of their own home. There is also a fourth option: purchasing an existing practice.
CONSULTING ROOMS IN A PRIVATE HOSPITAL
There may be several advantages to practising in a private hospital. For example, the rental or lease may include the use of skilled ancillary staff, such as receptionists, secretaries, and nurses, and usually includes most of the furniture and equipment.
Easy access to on-site facilities, such as pathology and radiology, may also be a considerable advantage. It is worth researching the average cost per session for consulting in private hospitals in different regions, and, if the decision is made to consult in a private hospital, then an application for practising privileges at the hospital will need to be made.
It should also be kept in mind that the GMC states that where a doctor has a financial interest, they must disclose this information to the patient before making arrangements for admission or treatment, and this includes any financial interest in a private hospital.
CONSULTING ROOMS IN AN NHS HOSPITAL
In order to use rooms in NHS hospitals, formal approval is needed from the hospital authorities. The advantages include the use of furniture and equipment, but it is important to note that ancillary NHS staff cannot be used for free, and NHS secretaries or receptionists should not be asked to work privately without payment.
Any work that involves assisting with a doctor’s private patients should be undertaken outside NHS working hours and with management permission if NHS facilities are to be used.
DEDICATED CONSULTING ROOMS
The use of dedicated private consulting rooms is an attractive option for many private doctors, but it can be costly.
Purchasing the freehold of a property will require a substantial capital outlay and is best achieved by practitioners coming together to form a company. In this way, practitioners may purchase the freehold or lease, together with the necessary equipment, and employ staff on a shared basis.
In larger cities, however, fully equipped consulting rooms are often available by lease or licence.
PRACTISING FROM HOME
Practising from home is another popular option for doctors in private practice. Practising from home will cut down travelling costs and bring entitlement to tax relief in respect of heating, lighting, décor, etc., but it could be disruptive to the home routine. Some specialties will clearly be more suited to practising at home, whereas for others it will not be practical. Any doctor thinking of practising at home will need to consult their accountant in order to determine what tax advantages are available. It is also worth checking with a solicitor that there are no restrictions on the use of the property for business purposes.
HEALTH AND SAFETY
It is important to remember that doctors setting up a practice will need to take responsibility for the use of their premises as a business.
Doctors who choose to employ staff in their practice have a responsibility to ensure that certain standards of health and safety are maintained. Additionally, by inviting patients onto the premises for consultations, doctors could be held liable for any injury sustained as a result of inadequate premises or equipment.
The local authority will be able to advise on any planning restrictions or health and safety regulations that apply.
Doctors should be aware of and seek advice on the following:
- The Occupiers’ Liability Acts
- The Health and Safety at Work Act
- The Control of Substances Hazardous to Health Regulations
MARKETING AND PROMOTION
ADVERTISING
If you’re looking to promote your private practice and services, you can advertise on the internet, in newspapers or magazines, in a practice leaflet, or via an editorial or news piece in a newspaper.
However, any adverts you create must follow guidelines set out by the GMC, which states that all advertising must:
- Comply with the law and guidance issued by the Advertising Standards Authority
- Be factual and verifiable
- Not make unjustifiable claims about the quality of service
- Not offer guarantees of cures or exploit patients’ vulnerability or lack of medical knowledge
- Not put pressure on people to use the service, for example, by arousing ill-founded fear for their future health or by visiting or telephoning prospective patients
Advertising material, such as business cards, should not be given to any NHS patients you have, as this could be perceived as using NHS patients to promote private practice.
MARKETING STRATEGIES
As with any business, it is important to be aware of your target audience and how to reach them.
You need to clearly define your service, demonstrate the benefits of your service, and highlight the added value and enhancements offered over and above competitors.
When looking to pay for private healthcare services, patients seek personalised medical care, so you could consider promoting:
- Easy or same-day access to expert medical care
- Availability and ability to choose timings and location
- Choice of a named consultant and the same consultant at each visit
- One-stop investigation and specialised examination
- Access to innovative diagnostics, drugs, and procedures
- Impeccable personal attention
- 24-hour cover
- Independence of system and choice, not state-determined
- Adequate time spent with doctors
- Centres of excellence with sub-specialist expertise
- Individually tailored, fixed-price, end-to-end care packages aimed at conditions not well catered for in the NHS
- Faster diagnosis and treatment
- Hotel services (wider menus, Wi-Fi, Sky, complimentary gifts)
There are many forms of marketing, with social networking and professional websites becoming the norm. There are also organisations that specialise in managing marketing and media for private healthcare, so you could consider contacting an expert to take care of this for you.
Should you require any marketing advice or assistance, CF2H has partnered with Bespoke Creative Solutions. Please contact mike@bespokecreativesolutions.co.uk for further information.
THE INSURERS
WHAT AXA PPP AND BUPA REQUIRE FROM DOCTORS
In July 2008, AXA PPP introduced new terms of recognition for approved specialists.
These terms state that specialists must charge at the rates outlined in the AXA PPP fee schedule.
Doctors seeking recognition with AXA PPP should be fully aware that they will only be able to charge at the AXA PPP fee rates when treating patients with AXA PPP insurance. Charging above these rates will result in de-recognition.
Similarly, all consultants applying for recognition with BUPA from June 2010 are required to sign up to the terms for recognised consultants.
These terms include a clause that the consultant must agree to consultation fees as part of the recognition process and that all other fees must not exceed BUPA’s Benefit Maxima. If charges are made above these values, the consultant will be de-recognised.
PATIENTS
WHAT PATIENTS EXPECT FROM PRIVATE HEALTHCARE
The Independent Healthcare Providers Network (IHPN) offers advice on what patients should expect from independent healthcare.
IF YOU ARE CONSIDERING ENTERING PRIVATE PRACTICE
Patients expect to be treated safely and effectively, with a professional standard of care, and to receive a good patient experience. They are entitled to access information about the safety of care and treatment at their chosen hospital and to be involved in giving patient feedback.
Medical and health professionals must work together in patients’ best interests. They must coordinate care between teams and between private healthcare and the NHS.
Private hospitals must have a robust complaints procedure with access to independent adjudication. Patients should be informed on how to raise a complaint if necessary and be supported throughout the process. Doctors and healthcare professionals have a duty to cooperate fully in any investigation and to review their practice.
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